Privacy Policy

1. Introduction

Welcome to Idyll ("we," "our," or "us"). Idyll is an AI Virtual Girlfriend & Boyfriend platform that provides real-time voice conversations with AI companions. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

• Account Information: Email address, name, username, and authentication data
• Profile Information: User preferences, settings, and profile customizations
• Payment Information: Billing details processed securely through our payment processors (Stripe)
• Communication Data: Messages, voice interactions, and conversation history with AI companions

2.2 Custom Character Data

• Character names and personality descriptions you create
• Custom prompts and AI instructions
• Character appearance and voice preferences
• Purchase history for custom characters and scenarios

2.3 Technical Information

• Device information, IP address, and browser type
• Usage analytics and interaction patterns
• Cookies and similar tracking technologies
• Performance and error logs

2.4 Memory and Conversation Data

• Conversation history and context for personalized experiences
• User preferences and behavioral patterns
• Memory data to maintain continuity in AI interactions

3. How We Use Your Information

• Provide and maintain our AI companion services
• Process payments and manage subscriptions
• Personalize your experience with AI companions
• Maintain conversation memory and context
• Improve our AI models and service quality
• Send important service updates and notifications
• Provide customer support and technical assistance
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms
• Conduct analytics to improve our services

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third parties who assist us in operating our service:

• Authentication: Clerk (user authentication and management)
• Payment Processing: Stripe and ToughTongue API (secure payment processing)
• AI Services: AI model providers for conversation processing
• Analytics: Google Analytics, Google Ads, Meta Pixel, Yandex Metrika
• Cloud Services: Hosting and database providers
• Customer Support: Crisp Chat for customer service

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through certified providers
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Until you delete your account or request deletion
• Conversation Data: Retained to maintain memory and personalization features
• Payment Information: Retained as required for accounting and legal purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing under certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@getidyll.in

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our service
• Advertising Cookies: Used for targeted advertising and conversion tracking
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but this may affect site functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: